Find out more about eQuality Support
Visit our Frequently Asked Questions (FAQ) section to discover answers to common enquiries. If you cannot find the information you need, please reach out to our friendly support staff.
Who is eQuality Support?
We are an independent disability support service, based in Geelong and Ballarat. Our specialised focus is on Supported Independent Living (SIL) and strong partnerships with Specialist Disability Accommodation (SDA) providers. Our services prioritise building positive outcomes and a brighter future for our clients through tailored, person-centred support.
How can eQuality Support enable me to live my best life?
We take pride in our friendly, approachable and collaborative approach to service delivery, always working to build strong, trusting relationships with you and your support network.
We aim to give you the resources, tools, and encouragement to achieve your full potential.
How long before eQuality Support could start working with me?
Transition times vary because everyone has unique needs. We take pride in delivering personalised support and achieving meaningful outcomes.
To find out how we can best support your transition, simply call eQuality Support at 1300 378 254 or email referrals@equalitysupport.com.au to enquire about your support services.
What makes eQuality different to other providers?
Trust & integrity drives our approach to personalised care. We capture essential data for NDIS planning while tailoring support to your needs. Our team integrates smoothly with your broader network, from specialists to family members. Efficient systems enable seamless collaboration, setting us apart from others. We’re always accessible, continuously improving our services. With us, you’ll experience reliable, passionate support throughout your journey, backed by innovative processes and a dedicated team.
What employment opportunities are available?
We are always looking for fantastic people to join our team! Passion drives our company and inspires us in everything we do. It’s the difference our team brings to work every day.
At eQuality Support, we commit to fostering a supportive environment that encourages career growth and development. Our goal is to create an inclusive work environment where everyone can utilise their strengths and achieve their full potential.
What makes eQuality Support a great place to work?
We’re not just a disability support service; we’re a community dedicated to making a meaningful difference in the lives of clients.
We are a diverse & inclusive bunch! We embrace the unique views each of us bring to our work, and we are committed to creating a workplace where everyone feels safe, valued, and supported.
The values that guide us are to act with integrity, treat everyone equally, make a difference every day, and work with passion.
Why not find out directly from our community – click here to find out about what disability work is all about
eQuality Support is an Independent NDIS provider. What does this mean?
As a registered NDIS disability service provider, eQuality Support meets stringent government quality and safety standards. Our team regularly undergoes audits and renewal processes to uphold our commitment to delivering high-quality support.
The NDIS, or National Disability Insurance Scheme, is an Australian government initiative designed to support people with disabilities. It improves their quality of life by offering funding for necessary services like therapy, equipment, and personal care.
The NDIA, or National Disability Insurance Agency, implements and manages the NDIS. It ensures that participants receive the support they need and that funds are allocated appropriately. Together, the NDIS and NDIA promote independence and inclusion for people with disabilities in Australia.
For further information, visit www.ndis.gov.au
What does 'person-centred support' at eQuality Support mean?
At eQuality Support, we prioritise person-centred support as one of our core values. We take great pride in tailoring our services to fit each client’s needs, preferences, and goals. We believe our clients are at the heart of the support we provide. This approach involves actively listening, understanding unique circumstances, and empowering clients to make choices about their support, from living arrangements to weekly activities, appointments, and community outings, just to name a few.
We collaborate with you to create a plan that reflects your aspirations, whether that’s achieving greater independence, accessing community activities, or improving your daily living skills. Our goal is to support you in a way that respects your identity and enhances your quality of life.
How can I contact eQuality Support?
Simply contact our friendly staff by phone at 1300 378 254 or email hello@equalitysupport.com.au.