At eQuality Support, careers are more than job titles; they’re about purpose, growth and making a difference every day. For Jarrod, that purpose first took shape in October 2024 when he joined the team as a Disability Support Worker (DSW). In a short period of time, he stepped into a new role as a Client Services Officer, building on his skills and passion for supporting others.
Jarrod’s journey began on the frontline, working closely with clients as a DSW. “I loved being able to connect with different clients along with working and meeting other DSWs,” he recalls. After six months, he spotted an opportunity to take on a three-month secondment in the office. It was a chance to learn new skills and see another side of the organisation. “I was able to learn a bunch of new skills,” he says. That experience gave him the confidence, and the drive, to take the next step.
When the secondment wrapped up, Jarrod applied for a full-time Client Services Officer (CSO) role. “I was stoked when I found out that I landed the role and felt super proud,” he shares. Now, as a CSO, Jarrod plays a key role in making sure each house is running smoothly and that client needs are met to the highest standard. It’s a role that combines organisation, leadership and empathy; strengths he’s been building throughout his career.
Jarrod credits both his past experiences and his colleagues at eQuality Support for helping him grow into the role. “In past roles I’ve been put in charge of small groups which strengthened my organisational skills. Now I’m able to use those same skills on a larger scale,” he explains. Just as important has been the support of his peers. “My CSO team have been such a big help since I’ve been here, I’ve appreciated their support.”
For Jarrod, the most exciting part of his new position is continuing to learn and finding new ways to support clients. “I’m excited about learning different skills and being able to assist my clients to achieve their goals in ways that I haven’t been able to before.” His advice for anyone considering a career at eQuality Support is simple: “There are so many cool opportunities for growth and to take on new responsibilities, so definitely make the most out of every chance you get.”
When asked to describe the culture at eQuality Support in three words, Jarrod doesn’t hesitate: caring, inclusive and respectful. It’s a supportive environment where people are encouraged to step up, try new things and grow their careers; just as he has.
At eQuality Support, Jarrod’s story is one of many. We’re proud of the opportunities we create for our people and even prouder of how they embrace them.
Inspired by Jarrod’s journey? Click Here to discover how a career at eQuality Support can grow with you.
