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Client Services Officer

We want to hear from people who want to improve disability services for the better.

About the company

eQuality Support is a growing disability support company servicing the Ballarat and Geelong regions. We have two offices, one in Ballarat and one in Torquay.

We bring together business professionals, health specialists, and disability support workers to empower people with disabilities to live the life they choose.

We’re known for providing individualised support services that achieve exceptional outcomes for clients with high or complex needs. One of our super-strengths is our flexibility and responsiveness to client needs.

About the role

We’re seeking a full-time Client Services Officer to join our friendly, Ballarat team.

Develop new staff while overseeing client health outcomes using your communication, administration, reporting and inventory skills.

Form positive relationships with staff, clients, and their families, and collaborate with health specialists and business professionals to deliver the quality services we pride ourselves on.

The Client Services Officer reports to the Client Services Manager.

On any given day your duties would be:
  • Participate in monthly client review meetings and provide program updates to the Client Services Manager.
  • Assist with staff onboarding and run induction sessions with new team members at client homes.
  • Assist the Client Services Manager to investigate and follow up complaints and/or incidents reported in accordance with eQuality Support process.
  • Provide person-centred active support to clients as needed.
  • Put new client plans into action, using experience and influence to guide and support staff to do their best work.
Your skills and experience will include
  • Proven ability to provide quality support to clients.
  • Excellent written and verbal communication skills.
  • Excellent personal organisation and time management skills.
  • Good iniatitive and the ability to identify and prioritise tasks, and a willingness to be flexible.
  • Commitment to customer service and supporting clients to enhance independence and meet personal goals and support social interaction.
Required qualifications of the role
  • Minimum Certificate 4 qualification in relevant area eg. Disability, Community Services or Aged Care.
  • Minimum 2 years relevant work experience at a care or support provider.
Required checks and clearances 

These mandatory checks and clearances take weeks to organise. We encourage you to organise these certificates in advance of a job offer, so you can start right away.

  • NDIS Worker Screening Check.
  • Current First Aid & CPR Certificate.
  • Current Police Check.
  • Current Working with Children’s Check.
  • Current Victorian driver’s license.
  • Available to participate in ‘out of hours’ activities as required.
Company culture

You’ll be part of a culture that is grounded in strong moral and ethical principles. The values that guide us daily are to act with integrity, treat everyone equally, make a difference everyday, and to work with passion.

With a can-do and can-adapt approach to disability support, which extends to the workforce, you’d be working with people from diverse backgrounds and career experiences.

From passionate support workers, expert nurses, health and community students, and people transitioning from other careers, whatever the ability, background, or experience – we value diversity and see many people thrive at eQuality Support.

Rewards and remuneration

We value your time and skills so in return, we offer:

  • A competitive salary.
  • Learning and development opportunities.
  • Good work/life balance.
  • A friendly and supportive team.
  • Free counselling through an Employee Assistance Program.
  • Flexible work policy.
  • Opportunity to work in regional Victoria in a rewarding industry.
  • Values-based culture.
Interested? How to apply

We encourage you to apply as soon as possible. We are assessing applications as they arrive.

Download and read the Position Description and submit a cover letter and your resume to jacki@equalitysupport.com.au.

If you have any questions at all or would like to discuss your suitability for the role, please don’t hesitate to contact Jacki, our HR Business Partner for a confidential chat on 0497 365 343 or jacki@equalitysupport.com.au.

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