Client Services Officer – Geelong

We want to hear from people who want to improve disability services for the better.

Hey! Great to meet you.

We’re looking for a Client Services Officer to create a welcoming environment that fosters strong relationships with clients and stakeholders, helping them achieve their goals and dreams.

You’ll work with the Client Services team to lead and develop a passionate group of Disability Support Workers, while also taking charge of client well-being, promoting their freedom of choice and control.

On any given day…

  • develop and promote a team-based approach to deliver client centred services.
  • take part in a rotating on-call monthly roster.
  • deliver high quality training and shadow shifts to new Disability Support Workers.
  • facilitate the completion of essential documentation for the Client Services team.

About the company

eQuality Support is a disability support company servicing the Ballarat and Geelong regions. We have two offices, one in Ballarat and one in Torquay. We bring together business professionals, health specialists, and Disability Support Workers to empower people with disability to live the life they choose.

We’re known for providing individualised support services that achieve exceptional outcomes for clients with high or complex needs. One of our super-strengths is our flexibility and responsiveness to client needs.

Experience and qualifications

  • A minimum Certificate 4 qualification in a relevant area, like disability, community services, or aged care.
  • You’ll ideally have 2 years’ experience working in aged care or disability support.
  • Proven ability to provide quality support to clients.


We value your time and skills so in return, we offer:

  • Opportunity to work on the Surf Coast in a rewarding industry
  • Great work/life balance with a growing company
  • Learning and development opportunities
  • Equal opportunity employer
  • Access to free LinkedIn Learning courses
  • Discounts on your favourite brands through Swag, our employment superapp
  • Free counselling through our Employee Assistance Program.

People and culture

  • You’ll join a close-knit and supportive team who love to socialise and get lunch together!
  • Be part of a culture that is grounded in strong moral and ethical principles. The values that guide us daily are to act with integrity, treat everyone equally, make a difference every day, and to work with passion.
  • With a can-do and can-adapt approach to disability support, which extends to the workforce, you’d be working with people from diverse backgrounds and career experiences.

Ready to apply?

We encourage you to apply as soon as possible. We are assessing all applications as they arrive.

Want to learn more about the job? Check out the Position Description below.

We’re an inclusive workplace and warmly welcome applications from people with disability, Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, people from diverse cultural and linguistic backgrounds and all intersections between.

Please let us know if you have any needs during the application and recruitment process. Just contact Jacki, our People Experience Business Partner: jacki@equalitysupport.com.au – 0497 365 343.

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