Being prepared. That’s how Meshack, December’s employee of the month, stays calm and poised on shift.
“I think that to be a good support worker you must know your client,” said Meshack.
Meshack makes sure to read through the Client App before every shift, so he can give the best support to his client.
“Knowledge of my client’s needs after reading through their profile builds my confidence.”
After a shift, Meshack replays the day’s events in his head and thinks about how the shift went.
If the shift went well, what did he do right? If it was a difficult shift, what can he learn from the experience?
“After a tough shift I normally try to reflect on all the events of the day,” he said. “This helps me note what I did right and what I could have done differently. This really helps prepare me for future shifts.”
Meshack started with eQuality Support over a year ago and brings with him a wealth of experience in aged care and the aviation industry.
His work in aged care helped him appreciate working as a team. Ever modest, he said he owes his nomination to his teammates.
“I am greatly humbled and owe it to my colleagues, as we work as a team,” he said.
Meshack’s sharp eye for detail was refined by his experience as a Quality Control Officer in the aviation industry.
This skill has helped him build better relationships with clients and advocate on their behalf.
In his downtime, Meshack can be found enjoying country music, working out at the gym, or going for a run.